Mae Kowalke - a contributing writing for TMCnet, recently published a summary of Mzinga's view on the value of Corporate Social Software in their Call Canter Community. Here's a key excerpt:
Bridging the gap between formal learning and the social learning that already is occurring within a business can help develop a firm’s workforce talent. It can maximize the value of corporate learning programs with the combination of enterprise learning and performance technologies and social business software to create an engaging, multi-faceted learner experience that mirrors the way people really work and learn.
Social also improves the customer experience, [...]