Community Consultant

Primary Responsibilities

• Serve as the primary point of contact for multiple managed community (MC) clients.
• Assist the MC sales team in communicating the MC opportunity to prospects.
• Consult with clients on community best practices in the areas of content development, event programming, online facilitation, member outreach, etc.
• Build from best practices to create a comprehensive community strategy for MC clients
• Manage the implementation of that community strategy
• Oversee continuing community operations and develop new sales opportunities within multiple MC implementations
• Share lessons learned in hosted communities with the Mzinga professional networks team.

Qualifications required

• Bachelors degree in related field; MBA a plus
• 3+ years of online content/community experience
• A strong track record developing diversified content streams: transcripts, articles, surveys, webcasts, podcasts, wikis, blogs, etc.
• Expertise in a subscription-based product or service a plus (preferably in an emerging market)
• Experience in developing content taxonomies a plus
• Specific experience work with clients on marketing/online implementations
• Experience with, and passion for, creating/consuming new content types. Candidate should have specific experience (preferably personal) maintaining a web site, blog, podcast, etc.
• Strong project management and organizational skills with a proven record of implementing new processes
• Able to balance multiple projects in various phases of implementation at any given time
• Strong interpersonal skills and the desire to work with individuals across the organization.
• A self-starter with the willingness, and desire, to "roll up their sleeves" and get the job done
• Preference for working in a fast paced, entrepreneurial, start-up environment
• Able to travel in support of projects up to 25%