Community Manager

Primary Responsibilities

• Work with the Managed Community (MC) team to deploy new community web sites
• Implement content update strategies for multiple community web sites
• Assist MC consulting team in managing client relationships
• Work with the Customer Support team to ensure high levels of customer satisfaction
• Manage the day-to-day operations and help identify new sales opportunities within multiple client implementations
• Share lessons learned in managed communities with the Mzinga professional networks team

Qualifications required

• Bachelors degree
• 2+ years of online content/community experience
• Familiarity with developing diversified content streams: Discussion forums, Blogs, Wikis, transcripts, articles, surveys, webcasts, podcasts, etc.
• Experience in developing content taxonomies a plus
• Experience with, and passion for, creating/consuming new content types. Candidate should have specific experience (preferably personal) maintaining a web site, blog, podcast, etc.
• HTML knowledge is highly desirable
• Strong organizational skills with a proven record of implementing new processes
• Strong interpersonal skills and the desire to work with individuals across the organization.
• A self-starter with the willingness, and desire, to "roll up their sleeves" and get the job done
• Preference for working in a fast paced, entrepreneurial, start-up environment