Support Engineer (Simulation Software, eLearning Course Development)
Be part of a growing organization of extremely talented minds in Central PA servicing a worldwide customer base. Mzinga is looking for a quality individual to lead the support of our industry-leading, team-based authoring and simulation tool set…the Firefly Authoring Suite.
Mzinga, the leading provider of business social media solutions that drive growth, innovation, and learning, seeks an intelligent, hard-working, personable Support Engineer to be a part of the Mzinga Support Team. This individual will utilize their technical background and interpersonal skills to research and troubleshoot customer issues specific to the Firefly Authoring Suite. Please note that this is not an entry level position.
Primary Responsibilities
- The research and troubleshooting of Firefly-based issues submitted by our customers
- The creation of simulations that will be used for internal and external training initiatives
- Provide insight into the future direction of the product line
- Testing new product functionality
- Proactive interaction with our internal and external customers
- Documentation of FAQ’s, user guides and knowledgebase entries
- Report on product trends and gaps
- Perform other duties as assigned by management
Education/Experience/Skills
- Bachelor's degree or comparable related work experience and/or training
- Strong, self-directed learner with an ability and desire to solve problems and acquire new skills in a fast-paced work environment
- Previous experience with simulation-based software and/or eLearning course development software
- Technical skills/exposure to: HTML/XML/CSS, JavaScript, Windows XP/Vista, IIS
- Desire to work in a customer-facing role
- Strong organizational, interpersonal and analytical skills
- Attention to detail
- Ability to communicate effectively, both verbally and in writing
- Ability to work both independently and as a productive, helpful team member
The Company offers excellent benefit and compensation programs. If you want to work for a company that is on the cutting edge in the information markets, email your resume today to Careers@mzinga.com.
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