 Jim Storer Sr. Director, Social Media Strategy Return on Community
 Jim Storer : Return on Community |
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Community Rules of Engagement I was "riding the back channel" on a webinar we hosted yesterday on "Best Practices for Moderating Your Online Community" with Bill Johnston from Forum One Networks and Mike Pascucci, a colleague here at Mzinga (archive will be here soon). I answered questions as they came in and sent along other for Bill and Mike to handle during the Q&A session. One question came up around the topic of "community rules of engagement" and I offered to post a template I've used over the years to get clients thinking about what "rules" they need for their community. It's a starting point and we often tailor to their specific initiative and goals, but it's usually pretty close to what they need to put in place.
What do you think? Do you see glaring holes? What would you add/change/delete?
Introduction In order to keep the community running well and to prevent problems, please follow these simple guidelines when posting to the community and/or responding to a conversation. If you have any questions or concerns, please feel free to contact us by submitting feedback via the tab on the left navigation bar within the community. General Community Guidelines
- While discussions, idea exchanges and debates are encouraged in the community, we will not allow posts that are of an insulting nature, deemed a personal attack or purposelessly inflammatory. We reserve the right to moderate member posts and remove any we deem inappropriate at our discretion.
- Please refrain from posting meaningless threads, one word (or short) nonsense posts, etc.
- <Company> and its affiliates do not endorse or represent any specific products/tools/solutions. We try to maintain an objective, no-sales environment free of advertising and spamming in the network. This includes using members' email links and the chat system to contact other members with the intention of offering products/services for sale.
- The community is a professional business environment. As such, we do not permit posts that are objectionable in nature or violate our standards. The editorial team shall be the sole arbitrator of what does and what does not violate community standards.
- Any discussion of illegal activities such as the piracy of software or other intellectual property violations is not allowed.
- Members are permitted one login account. Multiple account registrations are prohibited.
- In order to maintain the level of integrity expected within a professional business environment, usernames should be created using the account holder's name, initials, or a combination thereof that will afford the account holder the desired level of privacy without being objectionable or of a solicitous in nature.
- When commencing a thread or uploading a file, please use a title that describes the content of your post. Please refrain from using all caps or special characters unless they are of a copyrighted trademark or signature mark.
- Conversations that present a position of a political nature not directly related to the topic are prohibited and will be removed.
- A note about posts and attachments: Each post will be reviewed by a moderator to ensure security of content being posted. Therefore your posts and/or attachments will not be visible immediately after your upload, but only after a moderator has validated the post and/or attachment.
Wed, Oct 01 2008
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Comments |
I should have mentioned that this is meant as a starting point for a business-centric community. As I mentioned, it's a way to get people talking about what they want the rules of engagement to be for their community. Your response is perfect... if we're building something for you we'd probably tone it down a bit. Every community has unique needs and the point is that you should have rules of engagement (even if these don't work for you). Thanks for your comment! Jim | ;-)
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Yikes! Remind me to never join one of your communities. These rules seem pretty rigid and would likely deter conversation. Why would I post something if I know it will be scrutinized to ensure it is 'on topic' and 'not political' - before it is posted to the community (if it even gets that far)?
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