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Aaron Strout

Aaron Strout
Vice President of New Media
Citizen Marketer



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Aaron Strout : Citizen Marketer

Drinking from the Firehose: Observations
The last two days at the Web 2.0 Expo were intense. Good intense. I now know what all the talk hype around the O'Reilly's Web 2.0 events is about.

As I mentioned in my first post about the event on Monday, I was blown away by the number of people here. It's been a long time since I've been at a large expo with thousands of people. I have to say, size does matter and I prefer small. There is something to be said about mingling with a more intimate crowd, especially from a networking perspective.

Large isn't all bad though. With scale comes the ability to do things in grand fashion, and that includes attracting big name speakers. Getting up close and personal (at least via the video screen) with the likes of Eric Schmidt, Jeff Bezos, John Battelle, and Mena Trott is an educational and exhilarating experience.

One thing I must note about this event was the frustration of knowing that 50% of the time, I was missing seven other sessions (there were eight tracks total). All in all, my choices turned out to be pretty solid but that didn't help the lingering feeling that I was missing something bigger and better at one of the other sessions.

The size of the event/number of tracks aside, I truly enjoyed myself during my two action-packed days at Web 2.0. There was something palpable in the air, similar to the early internet days. Some of that can be attributed to recent acquisitions of Web 2.0 darlings, YouTube and MySpace, for ridiculous amounts of money.

One could sense that the acquisitions of these two companies have everyone in the Web 2.0/social networking space thinking "what if", even though few people are willing to own up to having such thoughts. It is this same dream that motivates me to work that much harder to help get our company over the hump.


Some other key takeaways from the event:
  • Good Web 2.0 companies possess the following attributes:
    - Strong leadership teams (first five are most crucial)
    - Well-defined "secret sauce" that helps solve a specific problem
    - Creating something "cool" isn't enough
    - A great customer base or the ability to virally grow a great customer base

  • The Web 2.0/social networking space is becoming highly competitive from a private equity perspective -- this is good news for forward thinking companies with solid business plans

  • When building out your product/website, customer co-creation is essential to innovation and keeping your customers happy and engaged

  • According to Tim O'Reilly, Eric Scmidt and a number of other industry luminaries, we are at the very beginning of the Web 2.0/social networking explosion, especially as businesses begin to embrace these trends

  • If you are starting a company in the new Web 2.0 environment, you need to decide right up front if you are built to sell or built to last -- these decisions will drive the execution of your business plan

  • The cost of Web 2.0 labor has become more expensive due to companies like Google and Yahoo! driving up the price -- this is particularly evident when it comes to good technologists and viral marketers

  • Gina Bianchini, CEO and co-founder of Ning, insightfully remarked that "social networks are like a party. Customers want lots of things to do, lots of people to meet. It's important for people to have new and interesting things to do all the time."

In summary, a major trend is beginning to emerge in the marketplace where web 2.0 and social networking companies are growing at a white hot pace. Unlike the internet bubble of the late 90's however, experts predict that this wave of companies (and private equity firms) are "built to last" based on their smarter, more business-centric approaches.

Of course there will be a large number of companies that are destined to fail in this new era and thousands more that will be subsumed by the big three (Google, Yahoo! and Microsoft.) Those businesses that follow the right path and leverage the "wisdom of crowds" (along with cheap SaaS applications and low sales/marketing costs low) will succeed beyond our wildest dreams. As someone that lived through the carnage of Web 1.0 in the late 90's, I'm thrilled about the prospect that Web 2.0, and social networking for businesses holds in store.
Tue, Apr 17 2007

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