Mike Pascucci : Moderation is the key to Longevity |
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Moderation - Sharing of information
Moderation - Sharing of information
I got to reading a couple of blog posts concerning how much information that you should share online, and got to thinking how Moderation is
important in that aspect. It really struck me when I read a blog post by Jim Storer, located read more
Wed, Feb 18 2009
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Moderation - How much is needed?
This question is one that is asked time and time again by potential clients, and the answer is not as cut-and-dry as you would think.
Let me 1st state that, in general, I do not like it when someone answers a question with another question, but the fact of matter is that there are certain times and places when it is appropriate, and this is one of them.
When you think about M
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Fri, Feb 06 2009
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Pre-Moderation (if and when)
Online communities are about relinquishing as much control as possible,
while at the same time providing straight forward Rules and Regulations / Terms of Services Policies so that members know what is expected.
Time and time again, clients come our way with the thought that they would like to pre-moderate every piece of User Generated Content (UGC). Pre-Moderation is very time consumin
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Tue, Jan 27 2009
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Trolls = Bad?
Trolls
For those of you that have an Online Community, or have managed one in the past, you are well aware of what "Trolls" are.
For those of you new to Online Communities, a "Troll" is someone that comes to your community, and their main goal is to cause problems, wreak havoc.
Causing a problem just to cause a problem is not acceptable behavior within any community and should be
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Thu, Jan 22 2009
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Moderation - It's more than content
As I have discussed in prior posts, Moderation Services almost always extend beyond content removal and enforcing a Usage Policy.
Including, but not limited to:
Proactive scanning
Managing member accounts
Responding to Violation reports
Facilitation and Interaction
Customer Support
Reporting Escalations
Report Generation
I would
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Mon, Jan 12 2009
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The Proof is in the Planning
Defining your Online Community policies is one of the most important steps when launching a community. Members need to be aware as to what "is" and "is not" allowed to be posted within your community. However, planning on how these policies will be enforced within your community is an effort that does not end when you launch your community. Continuous tweaking and decreasing of the "subjective"
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Thu, Nov 13 2008
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News - Moderation Services Industry
Over the last couple of weeks, there have been a couple of stories that I wanted to share with you all, incase you have not seen them, concerning Community Moderation Services. We were contacted by ABC News, who wrote a well balanced article around Moderati
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Fri, Oct 24 2008
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Moderation Services – Seeding
As I have outlined in the Introduction to Moderation webinar’s and blog posts that I have hosted/posted over the last 2 months, there are many forms of Online Moderation – Seeding, participating, scanning, removing, managing (member accounts and content)… Here I would like to describe the service that will assist in your initial launch – Seeding content – and could be the most important thing t
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Wed, Sep 17 2008
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