Productivity and performance are critical components to a well run organization.  Employees that are trained, supported, and empowered improve the overall performance of the organization.  Customers that are engaged, supported, and listened to become assets and ambassadors of your organization.  Mzinga’s OmniSocial Learning provides you a broad range of collaboration features along with rich learning management and performance technologies—to build an efficient, focused, and engaged organization encompassing BOTH your employees and customers.

Here are just a few ways you can put an OmniSocial Learning solution to work for your business:

For Customers

It’s not exactly a secret that a great customer experience leads to loyal customers. Add the social web into that equation—along with customers who are becoming more and more vocal about their experiences, sharing thoughts and opinions, and influencing others about their sales experience, their training during on-boarding, and their ultimate support—and you’ve got a prime opportunity to differentiate your company.

Customer Acquisition

Increase collaboration among your sales team while promoting more direct interactions with your target buyers and drive revenue growth by focusing on building relationships to reduce your sales cycles.

  • Increase sales effectiveness
  • Streamline sales training and on-boarding
  • Increase access to new buyers
  • Reduce sales cycles
  • Improve customer and prospect confidence

Customer Engagement

Develop (and maintain) interactive, mutually beneficial relationships with customers that will improve their overall satisfaction—and lead to retention.

  • Simplify and streamline customer on-boarding
  • Increase sales opportunities
  • Improve customer satisfaction
  • Gain insight into customer needs

Customer Support

Significantly reduce your support costs and improve customer response times by making your team readily accessible to customer needs in real time.

  • Decrease support costs and response times
  • Gain new insights
  • Enhance customer profiles
  • Join the conversation
  • Develop advocates and influencers

For Employees

Employee productivity is critical to remain competitive. Transform your organization into a more open, productive work environment by introducing collaboration and interactivity into your employees’ everyday experience. Using OmniSocial Learning, you can create a social business ecosystem that enables social learning, ongoing communication, collaboration, knowledge sharing, peer support, and more.

Social Learning

Bridging the gap between formal learning (the training you need to meet compliance and certification requirements) and the social learning already occurring within your business can help develop your workforce talent into star performers. Maximize the value of your learning programs with the combination of enterprise learning and performance technologies and social business software to create an engaging, multi-faceted learner experience that mirrors the way people really work and learn.

  • Streamline training development and delivery
  • Improve time to competency
  • Develop talent and careers
  • Increase learning program/event value and efficiencies
  • Build business agility and bench strength

Employee Engagement

An enthusiastic and engaged workforce can produce far-reaching benefits and demonstrable real-world value for your organization. Using social software to connect geographically dispersed employees, foster enterprise-wide innovation and ideation, and increase communication and collaboration among project teams can lead to increased employee satisfaction and a stronger, healthier business.

  • Encourage employee interaction and collaboration
  • Increase productivity and performance
  • Increase efficiencies
  • Drive employee satisfaction & retention
  • Create stronger relationships and reduce turnover

Recruiting & On-boarding

With its unique combination of social software applications, workplace collaboration features, and learning and performance management technologies, OmniSocial Learning can help attract top talent, simplify the on-boarding process, and assist new employees in quickly becoming productive members of your organization—ultimately leading to greater efficiencies and reduced costs.

  • Improve recruiting
  • Streamline on-boarding processes
  • Speed time to competency
  • Future-proof your organization