Mzinga's Support team won't let challenges slow you down.
We want you to get the highest return on your Mzinga investment. That's why our Support team is committed to providing the most responsive, on-demand service possible. We also know that different businesses have different needs, so our tiered offerings give you flexible choices.
Premium SupportEnjoy a more efficient and personalized Support experience with Premium Support, which features enhanced response times, priority phone and ticket treatment, access to leadership outreach initiatives, and other value added services. |
Basic SupportWith 24x7x365 support for critical issues, Mzinga's Basic Support option is anything but basic. We offer multiple customer touch points, aggressive SLAs, and best practice processes to ensure that issues are resolved quickly and efficiently. |
Mzinga Support Solutions |
Premium |
Basic |
|---|---|---|
| Number of incidents | Unlimited | Unlimited |
| Hours of coverage | 24x7x365* | 24x7x365* |
| Support channels provided |
· Phone · Customer support portal · Customer community |
· Email · Customer support portal · Customer community |
| Authorized contacts | Five | Two |
| Target response time | One hour for critical issues | One hour for critical issues |
| Priority queuing | Yes | No |
| Value-added services |
· "Voice of the Customer" program · Customer experience checkpoints · Remote desktop support · Support webcast series · Product usage report card |
· "Voice of the Customer" program |
